SAP Canada Inc.

UA Review

Position title
User Assistance Developer
Work term type
What was your monthly salary (before taxes)?
4,001 to 4,500
How long was your work term?
16 months
Work industry
Philosophy; Professional Writing

Work review

With reflection, was your first day well-structured and organized? 
Went smoothly
Did the on-the-job training allow you to be successful in your role?
Very helpful
Was your work challenging and engaging?
Loved coming to work
The projects you worked on, did they give you valuable experience toward your career goals?
Skills for life
What did you like best about your internship/co-op? What type of work were you doing?

I most appreciate the work culture, colleagues, and the breadth of SAP's involvement within the tech industry. My responsibilities included, but were not limited to, authoring end-user documentation, maintaining application texts, and copyediting, all in accordance with SAP's style guide for technical communication.

What did you like least about your internship/co-op?

I least liked the benefits relative to permanent employees. Oftentimes, user assistance is subordinate to other roles within the team, for example, software developers, quality engineers, project managers, product owners, and so on. There are very few people of colour occupying the executive roles in the company (unless they're white-passing). More awareness and support for non-binary gender identities is needed.

Manager experience

Did your manager(s) provide you with support and coaching to be effective in your role?
Did you receive clear and actionable feedback from your manager(s) during your work term?
Did you feel comfortable asking your manager(s) questions, when needed?
Open door policy
Feedback to management about the internship/co-op program: 

I have no negative feedback for my manager. He always treated me with respect and offered guidance and support even if I didn't need any.

Social experience

To what degree did the team make you feel welcome, included and valued?
How often were there opportunities to participate in social activities with your colleagues?
All the time
Describe the office environment/culture.

Almost everyone is kind and happy to help. The workforce is ethnically diverse, and it's a pleasure and a privilege to collaborate with such diversity. The office environment is laid back, warm, inviting, but the lights are way too bright.

What are the benefits/perks of working here?
Free coffee Office games (foosball, ping pong, etc) Social activities Stocked fridge Subsidized cafeteria Volunteering day

Final notes

Did the internship/co-op experience match what was described in the job listing and interview?
Would you recommend this internship/co-op to a friend?
Would you work at this employer full-time if offered a job?
I was offered a full-time job, and I enthusiastically accepted.
Why did you choose this employer for your internship/co-op?
Work types Location
Advice to future interns applying to this company? 

Prepare yourself for two examinations that you will write during the interview process. One is based on your grammatical correctness, the other technical writing.