RBC Royal Bank of Canada

Client Advisor

Position title
Client Advisor
Work term type
What was your monthly salary (before taxes)?
1,000 to 1,500
How long was your work term?
4 months
Work industry

Work review

With reflection, was your first day well-structured and organized? 
Went smoothly
Did the on-the-job training allow you to be successful in your role?
Was your work challenging and engaging?
The projects you worked on, did they give you valuable experience toward your career goals?
Very helpful
What did you like best about your internship/co-op? What type of work were you doing?

I was working as a Client Advisor being the first point of contact for clients! I have always loved to work with people, so the CA role fit me perfectly. There is no shortage of unique day-to-day activities. Every day was spent learning something new and acquiring new knowledge. Everyone that I worked with is supportive and easy to get along with so I felt comfortable coming to work right away. I have a very long list as to the how and why I would recommend RBC to other students!

What did you like least about your internship/co-op?

The training program is outdated in some areas. There are practices and policies that have changed and are no longer relevant. It wasn't hard to find the correct answer, you learn very quickly on the job. It would have been nice to see more update policies and practices so there is no confusion.

Manager experience

Did your manager(s) provide you with support and coaching to be effective in your role?
Did you receive clear and actionable feedback from your manager(s) during your work term?
Did you feel comfortable asking your manager(s) questions, when needed?
Feedback to management about the internship/co-op program: 

Management worked great together. It didn't matter who I talked to, they would both be on the same page. They knew all the internal workings, they were always on the same page. I never had to worry about being told one thing and then another, or having to repeat anything important to a manager.

Social experience

To what degree did the team make you feel welcome, included and valued?
Like family
How often were there opportunities to participate in social activities with your colleagues?
Describe the office environment/culture.

The office culture was fantastic! They are always helping each other out and engaging in activities outside of work. No one is ever left out of events or happenings at work. Everyone was always curious and engaging about each other. There was no drama or problems amongst the staff.

What are the benefits/perks of working here?
Employee discounts/rewards Free coffee Social activities

Final notes

Did the internship/co-op experience match what was described in the job listing and interview?
Would you recommend this internship/co-op to a friend?
Would you work at this employer full-time if offered a job?
Why did you choose this employer for your internship/co-op?
Reputation Recommendation Cultural fit Location
Advice to future interns applying to this company? 

Be open to change and growth. RBC is always evolving to better serve their clients. You should always be open minded and ready to learn. Every day is a new day and comes with many challenges. This is not an easy job, so don't expect it to be simple.