Position title
Management Trainee Intern
Work term type
What was your monthly salary (before taxes)?
2,501 to 3,000
How long was your work term?
4 months
Where did the internship/co-op take place?
Ottawa, Ontario
Work industry
Customer Service

Work review

With reflection, was your first day well-structured and organized? 
Very impressed
Did the on-the-job training allow you to be successful in your role?
Very helpful
Was your work challenging and engaging?
The projects you worked on, did they give you valuable experience toward your career goals?
Very helpful
What did you like best about your internship/co-op? What type of work were you doing?

I loved getting the experience of running a business. As an intern, I was exposed to almost all areas the branch has to deal with. I also loved working with my coworkers. For the most part, my job was all about Customer Service.

What did you like least about your internship/co-op?

I worked way more hours than I was told I would be working, usually 6 days a week. I had very few Saturday's off. The hours are long, with each day being a minimum of 11 hours, sometimes up to 13-14 hours a day. There was no work-life balance for me, and it made it hard to do anything outside of work.

Manager experience

Did your manager(s) provide you with support and coaching to be effective in your role?
Did you receive clear and actionable feedback from your manager(s) during your work term?
Did you feel comfortable asking your manager(s) questions, when needed?
Open door policy
Feedback to management about the internship/co-op program: 

My direct managers in my branch were fantastic. They always gave me advice and support to continue to improve and better my sales and to always learn from my mistakes.

Social experience

To what degree did the team make you feel welcome, included and valued?
Like family
How often were there opportunities to participate in social activities with your colleagues?
Describe the office environment/culture.

We all got along extremely well. We made sure to have a lot of fun whenever we could. We were always pulling little pranks when customers weren't around. Or we would take a few minutes to play catch or soccer to make our days go by faster. We also hung out with each other after work. We would frequently go for dinner and drinks.

What are the benefits/perks of working here?
Employee discounts/rewards Flex time Free coffee Office games (foosball, ping pong, etc) Social activities Volunteering day

Final notes

Did the internship/co-op experience match what was described in the job listing and interview?
Would you recommend this internship/co-op to a friend?
Would you work at this employer full-time if offered a job?
Why did you choose this employer for your internship/co-op?
Cultural fit Location
Advice to future interns applying to this company? 

Be aware that each branch is run very differently. Ask about expectations at the branch you are assigned to, as my branch had expectations that exceeded what I was told in my interview process, thus made it frustrating for me at times.